Return Policy

We offer a 30-day money-back guarantee on all stock items. The following requirements apply to all returns:

 

  • All returns must be in original condition and must include all packaging and accessories.
  • Thirty day period begins on the day merchandise is shipped.
  • Shipping is not refundable.
  • Custom orders cannot be returned.
  • ALL returns must have an RGA number (return goods authorization number). To obtain an RGA number call 651-644-8665. Credit will not be issued for any item returned that does not have an RGA number.
  • All returns must have the RGA number on the outside of the package or the package will not be accepted.
 
All returns must be sent to:

 

Returns Processing
USA Hardware
755 N. Snelling Avenue
St. Paul, MN 55104

 

For your own protection, we recommend shipping your order back to us in a guaranteed or trackable manner. We cannot be responsible for returns that are lost in transit from you to us.