Customer Service - How To Order
Ordering from USA Hardware is easy. We have a secure server which allows safe transmission of credit card information over the internet. In addition, we can take payment information by phone or fax, and soon by encrypted email (PGP). We currently accept orders for delivery to USA and APO/FPO destinations.
Purchases can be made by credit card (Visa, Mastercard, Discover/Novus and American Express), check or money order.
Most Government agencies, educational facilities and Fortune 500 companies can also buy using Purchase Orders. When possible, please place these orders normally (as described below) specifying the PO number on the order form (this will provide you with shipping charges). In addition to the on-line order form, a signed purchase order is required (fax or mail) before your order can be shipped. If you prefer to not complete the on-line order form, we can process your order from the purchase order alone (shipping charges will be added to invoice). For quantity purchases, or continuous buys, we would be happy to supply a special quote. Our ordering process is simple, safe, and gives you lots of opportunities to change your mind before finally transmitting your order to our order processing section. The ordering process is as follows:
Go to the item description page
An item description page is a page that contains a photo and description of the item (when available) as well as the price. Item description screens can be reached directly from search engines, from our internal search tool or from summary pages (displayed as you browse our site).
Click on the "Buy Now" button
Clicking this button will put the item in your shopping cart. You will also be taken to the shopping cart page at that time. From the shopping cart page you can select additional options on a per item basis, such as gift wrapping and card enclosures.
Click on "Secure Checkout"
From the shopping cart screen you can select the checkout option. All checkout transmissions between your browser and our server are encrypted. Transmission of credit card data is safe using this interface.
Enter billing and shipping information
You will be guided through one or two forms where you will be asked to enter billing and shipping information. Required fields (in bold and marked with "*") must be completed or you will not be allowed to proceed.
Press "Continue" to complete your order
Pressing the continue button will transmit your order to USA Hardware. A thank you screen is the displayed containing a summary of you order. You may want to print this and keep it for your records. At this point your order is complete. You can then press "Shop More" to reenter the store.
Delivery of your order should occur within 7-12 business days for standard shipping of in-stock items to continental US destinations, although shipping time is not guaranteed. Factory direct shipments may take longer. If the item you ordered is out of stock, or backordered, or if there is some other problem, you will be sent email regarding the status of your order. You can always request status of your order by mailing to firstname.lastname@example.org.